FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping and Returns

What if it doesn't work for me?

We back every order with a 30-day money-back guarantee; you can try Puraderma risk-free.

How long does shipping take?

We process orders within 1-2 business days. Delivery times:

  • Spain: 4-9 business days
  • Europe: 6-12 business days
  • USA: 5-10 business days
  • Mexico: 5-13 business days
  • Chile: 5-13 business days
  • Colombia: 9-16 business days

How much does shipping cost?

Free shipping on orders over $80.

Can you tell me more about the shipping process?

After your purchase, you will receive a confirmation email and, when your order is shipped, we will send you the tracking details.

How can I track my order?

When your order ships, you'll receive a tracking number via email. You can also check the status in your account.

Find answers to our most frequently asked questions.

Product Information

Can I see your certificates?

Of course! All products are dermatologically tested, cruelty-free, and certified. Available upon request.

Is the product suitable for all skin types?

Yes, the product is formulated for all skin types, including sensitive skin.

Has the product been dermatologically tested?

Of course, all products have been tested and approved by dermatologists.

How long does it take to see results?

Most users see results within 2 to 4 weeks of consistent use. In most cases, visible changes begin within the first two weeks of use, but of course, this can vary from person to person. In more severe cases, a longer period of use may be necessary to achieve optimal results.

Can I combine this product with other facial care products?

Yes, it can be used with your current routine. We recommend applying it to clean skin before serum or cream.

Is it safe for daily use?

Yes, it is safe and suitable for daily use.

Is the product vegan/cruelty-free?

All our products are vegan and cruelty-free.

Where can I find more information?

Visit our product pages or contact us for personalized advice.

Find answers to our most frequently asked questions.

Order Support and Customer Service

How can I contact customer service?

You can write to us at support@puraderma.co or use the live chat on our website.

Can I modify my order after placing it?

Contact us as soon as possible: if your order has not yet been shipped, we will help you update it.

How can I return or exchange a product?

Contact us within 30 days of receiving your order and we will tell you the process for return or exchange.

"I had a problem with my order and contacted customer service. They responded quickly and resolved everything without any issues. You can really tell they care! It's rare to find such an attentive team these days. Thank you, PuraDerma, for making me feel like a valued customer."

— Miriam S., Madrid, Spain